How it Works

Frequently Asked Questions (FAQ)

The purpose of this site is to allow users immediate access to certified practitioners any time they choose. You can find out more about EFT Universe and the practitioners listed on this site here. If you’re a first time user, your first step is to set up an account for yourself. You’ll find the answers to your questions below.

 

FAQ For Users

Q: How can I register on the site?

Select the free registration link in the main menu.

Q: What does the registration here give me?

If you are registered, you may do the following:
- change your profile data.
- communicate in Text Chat and Video Chat rooms anytime with any of the practitioners who are online.
- get notifications sent to your e-mail inbox when your favorite practitioner is online.
- renew your account and check the chat history.

Q: My browser is asking me to allow Tapping Place to use my camera. But I already chose "Start Video Chat." Why is it asking that?

Because some browers have built in security that explicitly requires you to authorize use of your camera.

Q: My streaming video is slow, jerky, or low-resolution. How can I improve it?

- Check to see if you're running another video app like Skype or Zoom, and quit, because you can't have the camera effectively being used by two video-based apps at the same time.
- Second, close all other apps that might be using the Internet, like Spotify or Pandora. This will free up bandwidth for Tapping Place.
- Third, close all other windows in your browser.

Q: Which browsers are compatible with Tapping Place?

- For desktop and laptop machines, Chrome, Safari, Firefox, and Edge.
- For Mobile: Chrome (Android), Safari (Mac).
- To give yourself an optimal experience, please do not attempt to use incompatible hardware and software.

Q: Do I need a web cam to talk to a practitioner?

It is not necessary to have a web cam. You can have a session that is audio-only. However it is helpful if the practitioner can see you and you can see them, so if you do have a web cam, please use it.

Q: I just registered. How can I access my profile/account?

Use the login form

Q: I just registered but completely forgot my password. How can I restore it?

Use the "restore password" form. If you have more than one email address, this will only work if you use the address you used during registration. That’s the address the information will go to.

Q: How can I add money to my account so I can work with a practitioner?

You may do it on the Add Funds page.

Q: Where do I go for questions not answered on this page?

Use contact page to talk to our Support team.

FAQ For Practitioners

Q: What qualifications do I need to be listed as a practitioner on this site?

You must be certified in EFT and / or Energy Psychology by EFT Universe, and your certification must be current.

Q: Which browsers are compatible with Tapping Place?

- For desktop and laptop machines, Chrome, Safari, Firefox, and Edge.
- For Mobile: Chrome (Android), Safari (Mac).
- To give yourself an optimal experience, please do not attempt to use incompatible hardware and software.

Q: My streaming video is slow, jerky, or low-resolution. How can I improve it?

- Check to see if you're running another video app like Skype or Zoom, and quit, because you can't have the camera effectively being used by two video-based apps at the same time.
- Second, close all other apps that might be using the Internet, like Spotify or Pandora. This will free up bandwidth for Tapping Place.
- Third, close all other windows in your browser.

Q: Do I need a webcam to serve as a practitioner on this site?

Yes. You can use the built in camera that comes with your computer, or you can purchase a separate plug-in camera. We recommend that you have (a) a high definition (HD) camera, and a (b) a fast high-bandwidth connection with your Internet service provider. This will give your clients the best possible experience.

Q: I am certified and would like to register as a practitioner. How can I do that?

First of all fill in the registration form, then fill in the fields of your profile, upload your photo, and finish the registration process.

Each practitioner’s account is checked by the administrator. After approval it is activated. This process takes between 3 and 7 days. You will be notified when your account is active.

Q: How can I log in my practitioner account?

Use the practitioner form to login.

Q: I forgot my practitioner password. What should I do?

Use the "restore password" form.

Q: How do I make my profile live and online on the main page of the site?

Login your account and start the video stream from your own page. Leave your page open in your browser and look there only when you have a client in your chat room.

Q: I’m new to this. How do I give my clients an excellent session?

Find guidelines and best practices for online client sessions here.

Q: Who do I contact if I’m having technical difficulties with the site?

Read the setup instructions carefully, and make sure you haven’t missed a step. The site is very easy and intuitive to use. If you’re still having problems, use contact page to talk to our Support team.